one on a tablet and the other on your phone. You cannot have two WhatsApp applications running simultaneously e.g.
When you register for WhatsApp, you do so with your cell number. These are like the automatic reply to Frequently Asked Questions with a bit of Chat Bots mixed in as we have seen on Facebook Messenger. Messaging Tools: WhatsApp Business will have Messaging Tools such as “quick replies” that provide fast answers to frequently asked questions, “greeting messages” that introduce customers to your business, and “away messages” that let them know you’re busy. Reports: There will also be some “Messaging Statistics” which will allow the business to “see what’s working”. This makes it easier to chat with customers via a computer’s keyboard and the task can be assigned to a customer service agent. Web Access: Just like personal WhatsApp, the WhatsApp Business will have the ability to use WhatsApp from the website. The official business app has several features that the regular personal WhatsApp doesn’t have:īusiness Account: Each business will be listed as a “Business Account” which will have a verified mark to identify it as the official account. So whats the difference between regular personal and WhatsApp Business? Savvy business owners have been advertising their “WhatsApp number” as a channel for their customers to use. Currently only on android, the new app will “make it easier for companies to connect with customers, and more convenient for our 1.3 billion users to chat with businesses that matter to them.” Using WhatsApp for business is not new. WhatsApp has officially launched WhatsApp Business which is a standalone application for small businesses. We want to communicate with businesses like we do with our friends – via a Instant Messaging where we get answers…well…instantaneously. In today’s world of Instant gratification it seems that sending an email and waiting for a reply is now soooo 2017. When was the last time you left a voicemail? In fact, how often do you call compared to how often you prefer to send a text message?
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